POLICIES

PRIVACY

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

I. What kind of information do we collect from you when you visit our site?

When you visit elenarubin.com, our stats package from Google collects some basic information about your browser. Examples are things like what type of browser and operating system are you using; how long did you stay on our site; what pages did you look at. This helps us understand how visitors browse our site, so that we can make their shopping experience better.

We also collect personal information about you when you check out of our store such as your name, address, postal code, phone number, etc. We need this information to process payment and ship merchandise to you.

II. Sharing of information - we don't do it.

Under no circumstances will we share any information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

III. Newsletter Opt-Out.

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list. Also, under the member area, you will find a simple form to unsubscribe.

IV. Consumer inquiries and privacy.

If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.

V. Protecting your information.

All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

 

TERMS OF USE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Elena Rubin Skin Care's relationship with you in the context of this website. The term "Elena Rubin Skin Care" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.


CUSTOMER SERVICE

Cancellations & Rescheduled Appointments
We aim to provide our clients the highest quality service and pride ourselves on our exceptional dedication to being present for each and every client. If you should cancel your reservation less than 24 hours of your scheduled appointment, we not only lose your business, but also the potential business of other clients who may have taken your scheduled reservation time. For this reason we are obligated to compensate our team for their time as well as make up for lost revenue.

The full service fee will be charged to you for missed reservations that are rescheduled or canceled with less than 24 hours notice. We require 48 hour notice on canceled or rescheduled gift certificates, multiple people/treatment reservations and series appointments.
Returns, Orders and Exchanges
What is your return policy?
You may return your unused product within 7 days of purchase for a full refund. Contact usand we will address your concerns immediately. We do not accept returns on expired products and we do not reimburse or refund shipping costs.
Can I exchange a product if it’s not working for me?
We want you to love your Elena Rubin products. If you feel like you ordered the wrong product or are not experiencing the results that you expected, let us know  within 7 days of receiving the product so we can address your concerns.
When will I receive my order?
Orders typically ship within 24 hours of your online transaction. We ship UPS or USPS Priority mail with 2 - 3 day delivery timeframes. If you haven’t received your order within 4 days, contact us.
When can I check the status of an order?
If you haven’t received a tracking number and would like one, contact us.
How can I cancel my order?
If you’ve placed your order incorrectly or need to change it, contact us  as soon as possible.
Damaged Products

If your product arrives damaged, please contact us at products@elenarubin.com. Also, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier.

Shipping

We currently ship only within the United States via this website. We ship all orders via USPS Priority Mail. If you are located overseas and would like Elena Rubin Skin Care products, please email your request to products@elenarubin.com and we will do our best to accommodate your order.

Orders shipped via USPS will arrive within 1 to 5 business days from the time your order has been placed. Shipping time depends upon the delivery location. Once your order has been shipped, you will receive an email with your USPS tracking number that is linked to the USPS website. Click on the tracking number link to view your package’s delivery status. 

Tax

In compliance with state law, we charge sales tax for all orders shipped to New York.

Payment Methods

We accept American Express, Visa, Mastercard, Discover and PayPal.